Shippings and returns
Package delivery
As a general rule, packages are shipped within 10 working days of receipt of payment through the parcel delivery company Correos. The shipment is made certified and with a tracking number, we will provide you with a link so that you can track your order online..
If there is any delay in shipping due to a handling problem or incorrect stock, we will contact you through registered email at your customer account.
Shipping costs include handling and packaging costs, as well as postal costs. Handling costs are fixed, while transport costs change depending on the total weight of the package. We advise you to group all your items in one order. We are not responsible for any damage your package may suffer after shipment, but we do our best to protect all fragile items.
Returns
Freakland Shop guarantees its customers the possibility of canceling their order at any time and at no cost provided that the cancellation is communicated before the order has been made available to the carrier for shipment.
As a general rule, returns of purchased items are not accepted except if they have arrived defective or broken. In any case, the costumer can contact the Freakland Shop website to solve the problem.